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Refund Policy
Effective Date: 08/21/2025
Digital Products — Final Sale!
All digital items (including planners, journals, and other downloadable files) are non-refundable once purchased. After checkout, your files are available immediately, which means they cannot be returned.
Exceptions We'll Consider
Refunds may only be issued under the following conditions:
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Wrong Item Sent (Our Error): You received a different product than the one you ordered.
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Duplicate Charge: You were accidentally charged twice for the same item.
If one of these situations applies, please contact us at changedthroughchristllc@gmail.com within 7 days of purchase. If we cannot promptly correct the issue, a refund will be issued to your original payment method.
Non-Refundable Items
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Digital planners, journals, or any other downloadable products
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Gift cards or store credits (if offered)
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Custom or personalized digital files delivered as proofed and approved
Processing Time
​Approved refunds are typically processed within 3–5 business days. Your bank or card issuer may take additional time to post the credit.
Questions
If you have any questions about this Refund Policy, please contact us at:
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Note: This policy applies only to purchases made in our online shop. For web design services or other custom services, please refer to the separate Service Policy.